TERMS OF USAGE AND SERVICE LEVEL AGREEMENT BETWEEN THE USER AND EAZY4 TECH PRIVATE LIMITED
WHEREAS
● https://eazy4.com (Website) is a domain name operated by Eazy4 Tech Private Limited (Hereinafter referred as Eazy4, We, Us, Our).
● For the purpose of this Agreement, the User shall be defined as the visitors of the Website and customers, having account on the Website, done previous transactions with Us on the Website. (Alternatively the User shall be referred as Applicant, You, Your, in this Agreement)
● Here, Relevant authorities shall mean Embassy, Immigration authorities, government bodies responsible for issuing Visas to the respective country and other regulatory bodies relevant here. (The words shall be used alternatively)
1. Terms of Usage
1.1 The Website is offered to you on condition of Your acceptance without modification of the terms, conditions, and notices contained herein.
1.2 Your use of this Website constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice.
1.3 By clicking the links on this Website, you agree with the Terms of Use, Service Level Agreement and other terms and guidelines found in this Website and abide by them if you choose to use the Website and services offered herein.
2. Restrictions on Commercial Usage
2.1 The User shall use the Website only for personal usage and for commercial use.
2.2 User shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website.
3. Booking Services
Booking Services Terms and Conditions
3.1 Eazy4 provides you various booking services like Flight reservations, Hotel booking, Travel insurance, Car rentals etc, which shall be available to you as a value-added service.
3.2 Using booking service, you can make your online booking/booking request for booking various services offered by Us. Your booking request will be processed for confirmation of prices and availability of services requested by You.
3.3 Only upon confirmation to you about the prices and availability, Eazy4 shalll be bound to provide you the requested services subject to You making full payment and complying with the relevant terms and conditions.
3.4 Any correspondence with you prior to Eazy4’s aforesaid confirmation shall not be treated as any acceptance of your request.
3.5 The online booking of the products and services made available through Our website is subject to availability and solely at the discretion of Eazy4 and/or its respective partners.
3.6 It is Your responsibility to ensure that all information given by you while booking is correct.
3.7 For security reasons and to be able to advise you of any developments affecting your bookings we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at Your risk and cost.
3.8 The right to access and transact on the Website is reserved as is the right to use any particular credit card or payment wallet on the site for payment purposes.
Hotel bookings
3.9 On the Website, We provide the facility for you to find the perfect accommodation for your trip with convenience. You shall be able to browse through a curated selection of hotels, resorts, and guesthouses, and book your stay accordingly.
Flight Reservation
3.10 On the Website, You can compare flight prices, check availability, and secure your tickets quickly and conveniently, that can match with your wide range of trip agenda like leisure, business etc.
Car Rentals
3.11 On the Website, You can choose from a wide range of vehicles, from compact cars to luxury sedans, and enjoy the freedom to travel with ease with convenient pickup and drop-off options.
Travel Insurance
3.12 We highly encourage every traveler to stay protected on your travels with appropriate travel insurance plans. From medical emergencies to trip cancellations, Travel insurance policies can provide You peace of mind, ensuring that you're covered no matter what unexpected events may arise.
Train Tickets Booking
3.13 As a one stop solution for the whole traveling itinerary planning, You can visit the Website to book train tickets as well to make your journey complete.
4. Service Level Expectations and Limitations on Liabilities
When you become a User of the Website, the following services and obligations You can expect from Us.
4.1 Eazy4 is only responsible for advising you about the Visa process of the respective country and guiding you about the documents required for the Visa application. You will submit the application to the Relevant authorities. Eazy4 does not have any role in submitting the application and getting the approval.
4.2 Eazy4 shall always provide You with the help and guidance regarding the Visa application in Your best interest. Please note that We are a private company and we do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a Visa application or any assessment or review in arriving at the final result.
4.3 Eazy4 is just a facilitator who helps you understand Visa process and required documents for your Visa application, So, that your Visa application process can become smooth. So, We cannot be held responsible for the result of the visa application.
4.4 Granting or refusal of the Visa is at the sole discretion of the Embassy of the respective Country.
4.5 Kindly note that Eazy4 is neither involved in the Visa application process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the Visa application of any Applicant by the Embassy.
4.6 The Embassy reserves the right to ask for further documentation and to refuse the visa application. We shall communicate the same to if any such things comes to our knowledge from the Embassy.
4.7 Eazy4 is not responsible for Visa application results which are caused by inaccurate information or from a mistake made by the Applicant.
4.8 Eazy4 shall not be held responsible for any costs incurred due to a delay in the visa process due to circumstances outside of our control.
4.9 Eazy4 reserves the right to cancel an Applicant’s registration and to delete their personal information if he or she does not meet eligibility requirements or gives erroneous or fraudulent personal information or participates in any activity which is unlawful, or disregards the process established by the law and relevant authorities.
4.10 The Applicant accepts that, if their Visa application is denied by the Relevant authorities of the respective country to which the visa is applied, neither the Relevant authorities nor Eazy4 is required to provide the reason for the same.
4.11 We cannot influence any decision made by the Relevant authority, any requests made by them for additional information before finalizing a visa, any delay from their side in the issuance or refusal to grant a visa.
4.12 The decision to grant or refuse a visa is at the complete discretion of the Embassy and it is not something that would be known in advance to Us. It may take longer than the standard processing time for such applications to be processed and this is completely outside of Our control.
4.13 Eazy4 shall not be responsible for the term of any visa issued or the activation date placed on a visa by an immigration authority even. Eazy4 has no authority or control to change this term/date. It is completely at the discretion of the Immigration authority.
4.14 Eazy4 shall use and rely on information provided by the Applicant to provide the services. We shall not independently verify or assume responsibility for the accuracy or completeness of the information provided by You.
4.15 Eazy4 advises You on visa options. You will apply for Visa applications based on immigration information made available directly by the Immigration authorities. But, when the immigration laws and/or regulations have been updated by the Relevant authorities but such updates have not been made known to the public at the time of visa lodgement, such conflicting events are completely outside of Our control. We shall not be liable for any visa application being refused or any additional costs arising from such a refusal (including travel costs) because of such events outside our control.
4.16 It is the Applicant’s responsibility to provide Us with all required information and documentation concerning an application. This may include but not limited to documentation from third parties such as partners, family, employers, sponsors, assessment bodies, educational bodies, etc. If the required documentation does not meet with Our requirements, We retain the right not to lodge that visa application until it has received all of the required information in order to do so.
4.17 Eazy4 does not hold the responsibility for any costs incurred by an Applicant while waiting for a visa to be finalized by the immigration authorities. Such costs may include but are not limited to cost of flights, rent of accommodation, loss of earnings or any other costs.
4.18 If the Immigration authority has incorporated a deadline for the submission of documents to visa application, such documents must be provided at the earliest possible time but no later than 48 hours prior to the stipulated deadline.
4.19 Eazy4 cannot be held responsible for any expense and/or delay arising from incomplete application forms, inaccurate/false or incomplete information provided or inaccurate/false or incomplete supporting documentation.
4.20 Please note that, We do not refund any fees paid to Us where the visa application has been already lodged to the Immigration authorities irrespective of the reason for withdrawal.
4.21 If You find any discrepancy/error in the details of your Visa, We advise to inform Our team within 24 hours of receiving your Visa. We will not be responsible for any damages that occur in case the applicant raises an amendment request after 24 hours of receiving their respective visa.
5. Prohibition to Unlawful Usage
While using the Website, You warrant to Eazy4 that you will not use this Website for any purpose that is unlawful or prohibited by this Agreement and Government authorities.
6. Dispute/Grievance Resolution
In case of any dispute, the Applicant shall provide Us grievances in writing on Our official email.
Such grievances shall be resolved by the team within three days from the date of receiving such grievance.
In case of escalation of the grievance/disputes, it shall be forwarded to the independent Arbitrator/Mediator for the resolution.
7. Governing Laws
In case of any disputes, conflicts, Indian laws and jurisdictions shall be applied.
8. Force Majeure
We shall not be responsible to perform our duties and fulfil our obligations in unforeseeable circumstances and Act of God events like natural calamities. We shall put our best efforts to fulfil our obligations as early as possible in such events.
Updated and Effective from:
27/05/2024