Cancellation Period: Define the timeframe within which clients can cancel their visa processing service without incurring penalties. This could be 24 hours after placing the order or a specific number of days before the scheduled appointment or submission deadline.
Cancellation Fees: Specify any fees associated with cancellations made outside the designated cancellation period. This fee could vary depending on how far in advance the cancellation is made or could be a flat rate.
Refund Policy: Clearly state whether clients are eligible for a refund upon cancellation and under what circumstances. For example, if the visa application process has already begun or if the cancellation is due to client error, refunds might not be issued, or only partial refunds might be provided.
Procedure for Cancellation: Outline the process clients must follow to cancel their visa processing service. This could involve contacting customer support via phone or email and providing specific details about their order.
Exceptions: Specify any exceptions to the cancellation policy, such as force majeure events (e.g., natural disasters, political unrest) or extenuating circumstances that prevent the client from proceeding with their visa application.
Third-Party Requirements: If the visa processing company works with third-party vendors or government agencies, disclose any additional cancellation policies or requirements imposed by these entities.
Changes to the Policy: Reserve the right to modify the cancellation policy at any time and communicate these changes to clients in a timely manner.
Legal Disclaimer: Include a legal disclaimer stating that by using the visa processing service, clients agree to adhere to the cancellation policy outlined by the company.